PURCHASING & SHIPPING

Ordering

How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Paying by bank transfer
I offer an option to pay by bank transfer which many UK customers prefer. This saves me credit card fees  If you want to send a bank transfer please email me at cher@cherdeaville.com to make arrangements prior to purchase.

Shipping

I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 10 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 14 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time, there may be an extra charge for this.

Can I collect my artwork from you locally in Liverpool?
Yes, if you would prefer to do this please email me prior to purchase and I will send an invoice. Please pay promptly as the artwork will remain available on my site until payment is received.

Is Shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are still varying significantly, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually unless item is shipped rolled in a tube – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost for large artworks that are not rolled will be billed separately after agreement.

Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

Returns

What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If an original painting is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days. Refund is for the cost of the art only and does not include the cost of shipping or Paypal fees.

What if my painting arrives damaged?
All work is carefully packed and wrapped. If in the unlikely event that you receive artwork that has been damaged in transit, please contact me within 7 days with a photograph.

What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

If you have any further questions please send me an email before placing your order.

Last Edited Aug. 24 2022